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Privacy Policy

Welcome to (the “Site”). We understand that privacy is important to you. This Privacy Policy governs how we collect and treat your personal information pursuant to the Australian Privacy Principles and Privacy Act 1988 (Cth).

In this policy, “we”, “us” and “our” means Pumpkin & Popcorn Pty Ltd ACN 648 093 672

What is “Personal Information”

‘Personal Information’ means any information or opinion that identifies or can be used to identify you, including, but not limited to, name, address, date of birth, phone number, fax number, email address, financial profiles, and credit card information.

How do we collect Personal Information?

To use our service, you may be asked to provide certain types of personal information. This might happen through our website, mobile applications, apps/plugins, online chat systems, telephone, paper forms or in person-meetings.

We may request, collect, or process various information, including but not limited to the following information:

  • Contact Details – email address, phone number, mobile number.
  • Location Details – physical address, billing address.
  • Health Details – medical conditions, food intolerances, allergies.
  • Identity Details – as required to establish your identity including for verification of identity.
  • Account Details – financial institution, account number.
  • User Generated Content – which may include position details, company profiles, ACN, ABN, social media profiles and the like.

We may collect the above personal information from you in the following circumstances:

  • when you are booking our service, we will collect personal information from you to identify you and your guests.
  • when you enquire about our service, we will collect information from you to identify you

When we are contacted, we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used. Other examples may include:

  • Metadata – IP address, computer and connection information, referring web page, standard web log information, language settings, time zone, etc.
  • Device information – device identifier, device type, device plugins, hardware capabilities, etc.
  • Actions – page viewed, buttons clicked, time spent viewing, search keyword, etc.

How do we use Personal Information?

Information we request, collect and process from you is primarily used to provide you with our products and services. More specifically, we may use your personal information for the following purposes:

  • to undertake our activities/services;
  • to provide the service or product you have requested including liaising with 3rd parties where requested or directed by you;
  • to answer enquiries about our product or services or to respond to a complaint;
  • to promote our other programs, products or services which may be of interest to you (unless you have opted out of such communications);
  • for billing and debt collection purposes;
  • to undertake market research
  • to comply with legal and regulatory obligations.

When we disclose Personal Information?

3rd Party Service Providers

Your personal information may be held or processed on our behalf outside of Australia, including ‘in the cloud’, by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions.

Our 3rd party service providers include:

  • contractors performing services on our behalf;
  • cloud hosting, storage, networking and related providers;
  • payment, banking and credit rating providers;
  • marketing and analytical providers;
  • our professional advisors, including lawyers, accountants and auditors.

Other disclosures and transfers

We may also disclose your personal information to 3rd parties for the following purposes:

  • if necessary to provide the service or product you have requested;
  • court orders, subpoenas, or other requests for information law enforcement;
  • for other purposes with your consent.

How is Personal Information stored?

Personal Information collected by us is securely stored and is not disclosed to third parties or employees of Pumpkin & Popcorn except for use as indicated above.

By submitting your personal information to us, you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protections and obligations as Australia. We will take steps to ensure that information is used by 3rd parties securely and in accordance with the terms of this Privacy Policy.

What choices are available to you regarding collection, use and distribution of Personal Information?

You may opt-out of receiving unsolicited information from or being contacted by us and/or 3rd parties by responding to emails as instructed, or by contacting us at


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Cookies are used for a variety of reasons. We may use Cookies to monitor traffic patterns, trends and to serve you more efficiently if you revisit our Site. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before accessing our Site. However, in doing so, visitors may not be able to access certain areas of our Site or take advantage of the improved web site experience that cookies offer.


Where we obtain data from visitors accessing our Site or through information provided to us, the visitor acknowledges that we will own the data and all rights which may subsist in relation thereto. Such data will generally be collected and maintained in an aggregated form, without any identifiable personal details.

Consent to Collection and Use

By using the Pumpkin & Popcorn website and services, providing information to use via any medium (including engaging with use through any social media channel), applying for a job with us or entering into an arrangement or other agreement with us, you are consenting to the collection and use of your personal information in accordance with this Privacy Policy.

You consent to us collecting sensitive information which you provide to us.

How does the Site keep your Personal Information secure?

Once we collect your personal information, we will either hold it securely and store it on infrastructure owned and controlled by us or with a third-party service provider who has taken reasonable steps to ensure they comply with the Privacy Act 1988 (Cth). While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place.

Personal Information about other people

If you give us personal information about any other person, including in relation to, or in connection with, the booking of parties or events:

  • we are entitled to assume that you have sought their consent to the disclosure of such personal information to us;
  • we have collected their personal information for a purpose identified in this Privacy Policy;
  • we may exchange their personal information with other organisations for the purpose set out in this Privacy Policy;
  • we will handle their personal information in the same way as set out in this Privacy Policy.

Accessing, correcting, or downloading your Personal Information

You may contact us to update your Personal Information or to correct any inaccuracies by emailing us at

You have the right to request access to your personal information. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period. If you wish to access such information, please contact us at

Erasing Personal Information

Most personal information and user generated content cannot be deleted as they are used to support contracts, document financial transactions, and are used in protecting other legitimate users in our marketplace. In the case of non-personal data that can be linked with personal data, it will either be erased or otherwise anonymised from the personal data.

Notwithstanding the above, we will take reasonable steps to:

(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;

(b) protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and

(c) destroy or permanently de-identify personal information if it is no longer needed.

Data Breach

If we become aware of any unauthorised access to our system which results in a genuine expression that your personal information has been obtained by an unauthorised 3rd party, or in the event of any other breach or failure of our system which results in your personal information becoming available to, or being provided to any 3rd party then we will:

(a) Take all reasonable steps to recover or otherwise secure your personal information;

(b) Limit access to your personal information;

(c) Minimise the risk of harm; and

(d) Take such steps as we may decide would be prudent for us to take in the circumstances.

We will also notify you of any breach in the event that we, acting reasonably, form the view that the breach cannot be reasonably contained and is likely to result in any serious harm.

Modifications and Updates

We reserve the right to modify this Privacy Policy as our business needs require. We will let you know about changes to our Privacy Policy by posting such changes on our Site or by sending you an email or other communication. If we are changing our Privacy Policy in a manner that might cause disclosure of your Personal Information not otherwise identified under this policy or if you have previously requested not be disclosed, we will contact you for consent to prevent such disclosure.


Our Site may contain links to third party websites. These links may be from us, or they may appear as content generated by other users. Please note that when you click on one of these links, you are moving to another website, which is not under own control. Before providing your personal information via any other site, we encourage you to read that websites terms and conditions and privacy policy as their policies may differ from ours.

Enquiries and Complaints

If you have an enquiry or complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact us by email at